Position Summary

Perform functional and technical Network Information Systems support:  Plan, develop, install and maintain all aspects of communications on the City of Albuquerque's enterprise network including wireless networks, local area networks (LAN), metropolitan area networks (MAN), wide area networks (WAN), VoIP, remote enterprise installations, problem troubleshooting, network management system administration and network security. This position will be responsible for and involved in network, video and phone related projects; including recommendations for network, network security, phone related product, and configuration.  Candidates are expected to demonstrate meaningful experience with technologies above and to be able to demonstrate in-depth knowledge of network hardware, network and software as well as troubleshooting skills.  Will participate in department projects and be able to work under minimal supervision and provide status reports and projects updates.
Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

Bachelor's degree from an accredited college or university in management information systems, computer science, or engineering; and
Two (2) years of network, VoIP or wireless communications experience.

ADDITIONAL REQUIREMENTS:
Possession of a valid New Mexico Driver's License or ability to obtain by date of hire. 
Possession of a City Operator's Permit (COP) within 6 months from date of hire.

Preferred Knowledge

• Principles and practices of computer science, information systems and electrical engineering; to include Cisco IOS and VoIP
• Methods and techniques used in the installation, trouble shooting, upgrading and problem resolution of information systems
• Operational characteristics of various computer programs, local and wide area networks and software packages
• Principals of basic report preparation
• Operational characteristics of a variety of logical communication protocol systems
• Methods and techniques of VoIP, local, metropolitan, and wide area network design and planning
• Operations, services, and activities of a comprehensive information systems services program
• Municipal business principles and how such integrate into information systems technology
• Operational characteristics of network operating systems adn VoIP
• Principles and practices of program development and administration
• Pertinent Federal, State and local laws and codes and regulations governing data communications
• Advanced methods and techniques used in the installation, troubleshooting, upgrading and problem resolution of network information systems
• Advanced methods and techniques using network management platforms to remotely monitor, configure and troubleshoot network components
• Advanced methods and techniques used to generate reports that provide past and current data for use in historical and trending analysis
• Advanced principles and practices of computer science, information systems and telecommunications

Preferred Skills & Abilities

• Evaluate, test, implement and support new network systems
• Independently diagnose and resolve the most difficult network information system problems
• Plan and participate in maintaining wide, metropolitan, local area, and wireless networks including peripherals, VoIP phones, IP cameras, AP's
• Interpret, explain and enforce department policies and procedures
• Work independently in the absence of direction
• Communicate clearly and concisely
• Perform the essential functions of the job with or without reasonable accommodation
• Understand and follow oral and written instructions
• Establish and maintain effective working relationships with those contacted in the course of work
• Independently diagnose and resolve the most difficult network information system problems