Posted: 12/28/2021

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.
 
H2 Performance Consulting (H2) is seeking a Help Desk Support Specialist to join our current contract supporting the White Sands Missile Range in Alamogordo, New Mexico.  This work will be performed on-client site and requires an active Secret clearance at time of application. 
 
The Help Desk Support Specialist responsibilities will include:

  • Ensures the timely process through which problems are controlled.
  • Problem recognition, research, isolation, resolution, and follow-up steps.
  • Supports end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email, and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Follows an ITIL process to resolve incidents from beginning to end and has a very mature customer service outlook.
 
Required Qualifications:
  • 1-3 Years direct related experience
  • High School Diploma, or related discipline
  • Certifications: CompTIA A+ or CompTIA Security+
  • Must have SECRET clearance at time of application
 
 
Qualified candidates may submit their resume to the career section of our company website at http://www.h2pc.com.   All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.