Computing Systems Technician 5 in Los Alamos, New Mexico

LANL - Feynman Center for Innovation
Job Description

What You Will Do
eXperience Information Technology (XIT) division is seeking an energetic and customer-focused Windows and Mac OS X System Administrator for the XIT Institutional Systems Services (XIT-ISS) group. XIT-ISS consists of approximately 115 professionals, technicians, and students. The successful candidate will work in XIT-ISS and will provide dedicated desktop support services to an assigned customer base in various locations across the laboratory. The successful candidate will provide day-to-day technical support services in a heterogeneous computing environment for XIT-ISS customers.

The successful candidate will perform the full spectrum of remote and field level Windows, Mac, and Linux desktop administration, including but not limited to:

  • Support Windows, Mac, and/or Linux desktop systems on the unclassified network

  • TicketMaster role and responsibilities for the team

  • Resolve issues or fulfill requests through remote desktop support

  • Troubleshoot issues through on-site field support

  • Install, configure and troubleshoot desktop, or mobile systems, workstations, and network issues, including wireless and role-based access control in a heterogeneous environment

  • Provide technical leadership and knowledge in support of a well-managed computing environment

  • Research new hardware and software tools and solutions

  • Communicate technical information to both technical and non-technical personnel

  • Practice Information Architecture processes and standards

What You Need

Minimum Job Requirements:

  • Demonstrated extensive knowledge of Windows and Mac OS X system administration

  • Experience solving complex desktop issues

  • Knowledge of troubleshooting network issues and experience implementing network security measures.

  • Experience solving complex software and hardware issues in a heterogeneous computing environment

  • Experience troubleshooting problems using Bomgar, SSH, or similar desktop automation to remotely administer systems

  • Experience with hardware or software hard drive encryption and software file encryption

  • Extensive experience interacting with customers and peers in a professional and responsive manner and giving presentations

  • Experience mentoring and training team members

  • Demonstrated strong problem solving skills and proven ability to work effectively with multiple groups and teams with little or no direct supervision

  • Demonstrated ability to use calendaring or scheduling software to maintain appointments and manage a time sensitive process

  • Experience implementing “Best Practices”, processes, and standards

  • Experience researching, installing, and troubleshooting hardware and software

  • Experience with Active Directory

  • Significant experience using a call tracking system including using it to resolve user issues

  • Experience working well in a team environment as well as working independently

  • Demonstrated outstanding customer service, including working with customers to resolve issues

Desired Skills:

  • Vendor certification (Apple Mac or Microsoft Windows)

  • UNIX/Linux system administration experience

  • Working knowledge or familiarity with Windows and/or Mac Server Administration

Education:Position typically requires a high school diploma and four-to-six years of related experience, or an equivalent combination of education and experience. At this level, additional training, certification, and/or education may be expected, including associate’s degrees and graduation from technical institutions.

Notes to Applicants: Please provide a comprehensive cover letter that details how you meet the qualifications for this position.

Additional Details:

Clearance: Q(Position will be cleared to this level). Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements* for access to classified matter.

*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.

New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing.

Regular position:Term status Laboratory employees applying for regular-status positions are converted to regular status.

Internal Applicants:Please refer to Laboratory policy P701 for applicant eligibility.

Equal Opportunity:Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to or call 1-505-665-4444 option 1.

Where You Will Work

Located in the beautiful mountains of northern New Mexico near Santa Fe, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. LANL enhances national security by ensuring the safety and reliability of the U.S. nuclear stockpile, developing technologies to reduce threats from weapons of mass destruction, and solving problems related to energy, environment, infrastructure, health, and global security concerns.

Our employees are our greatest asset, which is why we provide a comprehensive benefits package that offers health coverage for you and your eligible family members today and retirement plans for a brighter tomorrow. A healthy workforce is paramount to a successful organization. We offer an incentivized wellness plan and preventive care to encourage and reward good basic health choices. Also, for your financial wellness, we provide a tax-deferred 401(k) retirement plan, with a company match and service based contribution.

Maximum Salary: 105700

Minimum Salary: 66600

Contact Name: Tedder, Billie Jo (BJ)

Organization Name: XIT-ISS/Institutional Systems Services

Appointment Type: Regular

Req ID: IRC67222